Diagnosis of performance, startup, peripheral and setup issues affecting day-to-day work.
ZOMFY / TECHNOLOGY & PEOPLE
Your tools.
Your team.
The right support.
IT support and practical advice for small businesses in Quebec.
A frozen workstation, inaccessible email or unstable network can slow down an entire team. ZOMFY helps small businesses and organizations diagnose issues, restore their tools and understand the IT decisions relevant to their work.
Targeted assistance · By appointment · Scope agreed in advance
Businesses
Team
Access
Tools
01 · Problem solved
Start with the impact on your work.
Diagnosis distinguishes an issue on one workstation from an incident affecting several people. We clarify affected tools, blocked users, authorized access and priorities with your designated contact before agreeing on an intervention.
02 · Who we help
Practical help for small teams.
- Small businesses, shops and organizations experiencing workstation, email, printer or network issues.
- Teams onboarding an employee, adjusting permissions or preparing to change a tool.
- Managers looking for advice on selecting tools, prioritizing improvements or planning a transfer.
03 · Ways we can help
Support for your everyday work tools.
Setup of accounts, email and Microsoft 365 or Google Workspace access, using approved permissions.
Checks of affected devices, the router and Wi-Fi to distinguish internal issues from an internet provider outage.
Planning file and account transfers, selecting tools for actual workflows and prioritizing recommendations.
04 · What to expect
A designated contact, agreed access and clear checks.
- AssessDescribe symptoms, the number of affected people and tasks that cannot proceed.
- AgreeConfirm the designated contact, planned work, access, costs and appointment.
- WorkPerform authorized work around your team’s schedule and the tools it uses.
- Hand overTest affected functions with the team and share the changes and useful recommendations.
05 · Practical advice
Prepare for a new employee.
List the required device, tools, workgroups and access to approve. A manager validates permissions before setup. Testing email, shared files and peripherals then helps confirm that the person can work with the intended tools.
06 · Frequently asked questions
Prepare your support request.
What IT problems can you help a small business with?
Requests can involve Windows or Mac workstations, printers, email, Microsoft 365, Google Workspace, access and networks. Scope is confirmed based on symptoms, available authorization and the impact on the business.
Do you support businesses in Victoriaville and elsewhere in Quebec?
Yes. Remote support can suit Quebec businesses depending on the issue and available tools. For a visit in Victoriaville or Centre-du-Québec, provide the location and context; coverage, travel arrangements and availability are confirmed before the appointment.
What determines the cost of IT support?
The number of devices and accounts, issue complexity, affected tools, available access and support format inform the proposal. Travel and any licences are specified when applicable. Any expansion of the agreed work must be discussed with your designated contact.
Can I request IT advice without an immediate intervention?
Yes. You can ask for help comparing tools, planning a device replacement, organizing access or prioritizing improvements. Describe workflows, constraints and existing equipment so recommendations fit your team.
How do I request support, and what follow-up is included?
Provide the issue, number of affected people, location and designated contact. The request is assessed before an appointment is confirmed. Support is provided as a one-off intervention with checks and recommendations; ongoing service or an availability commitment is not included by default.
07 · Request help
Tell us what is holding your team up.
List the affected tools and people, along with your location, to help prepare the next step.
YOUR NEXT STEP