Symptom collection, reproduction, action log and a clear next step.
10 · Small business assistance
IT and application support for small businesses in Quebec.
Remote assistance focused on agreed accounts, access, Web tools, applications and backups, with clear diagnosis before any intervention.
01 · Problem solved
Restore a work tool without expanding the intervention blindly.
An incident may affect access, an account, a configuration, an application or a flow between tools. Zomfy first qualifies the impact, systems involved and authorized access before proposing an intervention.
02 · Who it is for
Small teams that need a technical point of contact.
- Small businesses using Web applications and cloud tools.
- Teams facing an account, role or access issue.
- Companies documenting backup mechanisms and responsibilities.
- Clients needing ongoing support for a defined application scope.
03 · Possible interventions
An explicit scope before each intervention.
Depending on the agreed tools, permissions and responsibilities, support can include:
Review of roles, invitations and settings in authorized systems.
Help with applications and configurations explicitly included in scope.
Review of agreed mechanisms and assistance during a planned restore.
Preparation of useful information when a vendor or host must intervene.
Action summary, short procedures and tracking of recurring points.
04 · Process
Qualify, secure, intervene and document.
- QualifyIdentify the impact, users, systems and recent changes.
- AuthorizeConfirm scope, access and required precautions.
- InterveneWork through reversible steps and verify the result with the user.
- DocumentRecord actions, limits and useful preventive measures.
05 · Clear boundaries
IT support and application maintenance are not the same.
Support helps users with agreed tools. Application maintenance covers code, hosting, monitoring and the evolution of a website or application. Hardware, on-site visits, physical networks and continuous availability are never assumed.
06 · Frequently asked questions
Define the support level.
Is support available at all times?
No. Hours, channels, priorities and response expectations are defined in each agreement. No 24/7 service is assumed.
Is hardware or on-site troubleshooting included?
Not by default. Standard support is remote and focused on agreed accounts, Web tools and applications. Hardware or on-site work must be validated separately.
Can you intervene without authorized access?
No. Access, responsibilities and security measures must be confirmed before any intervention.
07 · Request help
Describe the impact, affected tool and observed message.
Never send a password through the form. Required access will be handled separately after validation.