Remote
Across Quebec
Diagnosis, settings, accounts and software when the issue can be handled securely online.
ZOMFY / TECHNOLOGY & PEOPLE
IT support.Remote across Quebec.
On-site in Victoriaville and Centre-du-Québec, by appointment.
For businesses and individuals: computers, access, email, Wi-Fi and networks. Clear support tailored to your situation.
Remote across Quebec · On-site by appointment
IT support
HOW WE HELP
The right help.
Where it makes sense.
Remote support is available across Quebec when appropriate. Home and business visits depend on the location, the issue and availability.
At home
Based on location
Computer, Wi-Fi and peripheral help in Victoriaville and nearby communities, by appointment and subject to availability.
At your business
By appointment
Support for workstations, access and business tools. Travel and scope are confirmed before the visit.
01 · Businesses and organizations
A professional frame for targeted requests.
Minimum qualification, verifiable authorization and a defined intervention before action.
Workstations and devices
Windows, Mac, workstations, printers, displays and professional software.
Network and Wi-Fi
Diagnostics, router, access points, connection, configuration and provider coordination.
Business email
Microsoft 365, Google Workspace, accounts, one-off migrations, SPF, DKIM and DMARC.
Accounts and access
Invitations, roles, permissions, MFA, employee joiners or leavers and official recovery.
Domains and cloud tools
Domains, DNS, hosting, SaaS tools, administrator accounts and existing integrations.
One-off migration
New tool, domain transfer, email migration, user setup and minimal documentation.
02 · Individuals and home
Everyday problems, handled methodically.
A one-off intervention to bring a workstation, network or account back into shape while respecting official procedures.
Windows and Mac computers
- Slowness, errors and freezes
- Startup, updates and setup
- Legitimate software and reasonable optimization
New computer setup
- First setup and user account
- File transfer and backup
- Printer and email
Home Wi-Fi and network
- Unstable connection and coverage
- Router, mesh and devices
- Configuration and placement guidance
Email and accounts
- Setup, sync and MFA
- Official recovery paths
- Security and settings review
Printers and peripherals
- Installation and connection
- Drivers, scanning and network setup
- Software troubleshooting
Backup and basic security
- Backup organization and verification
- Updates and legitimate tools
- Account best practices
03 · Describe your IT need
A little context.
A clearer next step.
Three short steps. Questions that adapt to your situation.
How does the process work?
Request, qualification, initial diagnosis, proposal, acceptance, one-off intervention, validation and closeout.
Do you provide ongoing support?
No. ZOMFY does not present a help desk, continuous monitoring, SLA or guaranteed availability as a current offer. No 24/7 support is offered by default.
YOUR NEXT STEP