Key point
ZOMFY offers one-off interventions, installation or migration projects and engagements around its own products; it is not a default 24/7 help desk.
01 ·
One-off support
A specific problem, qualification, authorization and planned intervention. This fits when continuous monitoring is not needed.
02 ·
Managed IT services
A managed service generally involves recurring responsibility, service levels, monitoring and agreed procedures. These elements must be confirmed in the agreement.
03 ·
Application maintenance
Application maintenance concerns code, dependencies, environments and product features. It does not automatically replace workstation and account support.
04 ·
Choose the next step
Describing impact, systems, authorization and desired continuity helps distinguish diagnosis, project, partner or one-off support.
A clear decision starts with the right context.
Explore more guides