Key point
Remote help is best suited to software, accounts and settings when the device starts and reaches the Internet. A physical issue, a device that does not start or a whole network may require an on-site visit.
01 ·
When remote support is appropriate
Email, account, software, synchronization, browser and configuration issues can often be reviewed remotely. The user should remain present, authorize the connection and be able to end the session. ZOMFY does not ask for passwords in the form.
02 ·
When a home visit is more suitable
A computer that will not start, cabling, a printer, Wi-Fi conditions that are difficult to reproduce or a physical inspection may require a visit. In Victoriaville and Centre-du-Québec, visit availability is confirmed according to the municipality, assessment and schedule.
03 ·
When to work at the business
When a network, several workstations, a work area or shared devices are affected, seeing the actual environment can help. An authorized person must confirm the equipment, accounts and scope before work begins.
04 ·
How to prepare the initial qualification
Provide the city, number of affected devices, exact message, when the issue began and whether Internet access works. ZOMFY can then confirm whether remote help, a visit or another resource is the reasonable next step.
A clear decision starts with the right context.
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